This section summarises key service conditions and helpful information.

• All prices are excluding GST.
• Services are billed monthly in advance.
• Payments are to be made by Direct Debit.
• 30 days written notice is required for service cancellations.
• All plans are subject to our Acceptable Use Policy (AUP).
• Calls to 13 & 1300 numbers are charged at 33¢ per call.
• Calls to 1800 numbers are free.
• You may change plans at any time, effective from the next billing cycle.
• DID number allocations are based on availability and may not be a local call for all third-party callers — please confirm with their carrier.
• VoIP services are generally activated within one business day.
• If calling emergency services (000 or 112) via VoIP, you must advise the operator of your current location.
• The Mobile service is delivered over the Telstra Wholesale Network, ensuring enterprise-grade reliability and nationwide coverage.
• To view our international VoIP rates, click here.

Upon successful application and payment setup, Espressonet will activate your service as soon as practical. Standard activation is typically completed within one business day for VoIP services and within 5–10 business days for broadband or mobile services, depending on network provisioning.

• Services are invoiced monthly in advance, with usage-based charges (e.g., international or excess usage) billed in arrears.
• Payments are processed automatically via your nominated Direct Debit or Credit Card.
• If payment fails, we may attempt to reprocess or contact you to update your details.
• A late payment fee may apply for overdue invoices.

• You may change to another Espressonet plan at any time, effective from your next monthly billing cycle.
• All cancellations require 30 days’ written notice.
• Early termination fees may apply if the plan or service is under a fixed-term contract.

• Espressonet delivers its services using a combination of enterprise-grade networks, including the Telstra Wholesale Network for mobile, internet, and voice traffic.
• We will make reasonable efforts to ensure continuous availability, but service performance may vary depending on location, network conditions, or third-party maintenance.

• All Espressonet services are governed by our Acceptable Use Policy (AUP).
• Unreasonable or excessive use that affects other customers or breaches fair use principles may result in temporary suspension or termination of the service.
• You can view the full AUP here.

• You may port existing phone numbers to Espressonet, subject to industry porting rules and carrier compatibility.
• Porting fees may apply, and you must maintain your service with your previous provider until the port completes.
• Espressonet is not responsible for porting delays caused by third-party carriers.

While Espressonet takes all reasonable steps to maintain service uptime, we are not liable for:

• Network outages or interruptions caused by upstream carriers (including Telstra Wholesale).
• Force majeure events (e.g., natural disasters, power failures).
• Misuse, unauthorised access, or configuration errors by the customer.
• Our total liability for any claim is limited to the amount paid for the affected service in the previous month.

• We collect and use personal information in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy.
• We do not sell or share your data with third parties, except where required to deliver your service or comply with legal obligations.
• You can read our full Privacy Policy [here].

• Espressonet provides Australian-based support via phone and email.
• Our support hours are Monday to Friday, 9am – 5pm AEST, excluding public holidays.
• After-hours support may be available for critical service faults.

• Espressonet may update these Terms & Conditions at any time.
• Changes will be posted on our website and take effect immediately upon publication.