Espressonet Business Telecommunications FAQs
Here you’ll find answers to the most common questions about our business and residential communication services. If you can’t find what you’re looking for, call us on 1300 692 789 — our local team is ready to help.
General
Who is Espressonet for?
Espressonet’s services are designed primarily for small to medium businesses, but we also cater for home users looking for reliable internet, mobile, or VoIP solutions.
Which networks do you use?
We operate across Australian carrier networks, including Aussie Broadband, AAPT, TPG, and Telstra for our mobile services — ensuring high performance and wide coverage nationwide.
Hosted Voice (VoIP & SIP)
Do I need special equipment for Hosted Voice?
You can use existing VoIP handsets or your PBX hardware. Alternatively, you can use our free Hosted Voice App, allowing you to take business calls anywhere using your smartphone or computer.
How long does it take to activate?
Hosted Voice services are typically activated within one business day after signup.
Can I keep my existing phone number?
Yes, we support number porting for most carriers. Standard porting fees apply depending on your current provider.
Business Internet
What internet services do you offer?
We provide NBN, business-grade fibre, and fixed wireless connectivity options through multiple Australian carriers.
Can you guarantee uptime?
For guaranteed uptime, we recommend choosing plans with Enhanced Service Level Agreement (eSLA) options — ideal for businesses that rely on continuous internet connectivity.
How long does installation take?
Timeframes vary depending on the carrier and infrastructure availability, but most NBN installations are completed within 5–10 business days.
13 / 1300 Inbound Numbers
What are 13/1300 numbers used for?
They give your business a professional nationwide presence, allowing customers to reach you easily from anywhere in Australia.
How much does it cost for callers?
Calls to 13 and 1300 numbers are charged at 33¢ per call (excluding GST). Calls to 1800 numbers are free.
Can I port my existing 13/1300 number?
Yes, porting is supported; however, porting fees may apply depending on your current carrier.
Mobile Plans
Which network do Espressonet Mobile Plans use?
Our mobile plans are powered by Telstra’s 4G and 5G networks, offering excellent national coverage.
Is there a lock-in contract?
No — all our mobile plans are month-to-month, with no lock-in contracts.
What happens if I exceed my data limit?
We have no bill shock — instead of excess charges, your data speed may be slowed once your monthly limit is reached.
Do you offer data rollover or data-only plans?
Yes, we offer mobile plans with data rollover and mobile data-only options that can be pooled or shared between services. Contact us for details on plan inclusions.
Billing & Account
When are services billed?
All services are billed monthly in advance.
How do I pay for my services?
Payments are made by Direct Debit via your bank account or credit card (fees apply).
Can I change plans?
Yes, you can change or upgrade plans anytime, effective from your next billing cycle.
How do I cancel my service?
If your service is on a no-contract plan, we require 30 days’ written notice for cancellations
Technical Support
Do you provide local support?
Yes — we provide local support.
What if I experience downtime or issues?
You can reach our support team via 1300 692 789 for prompt assistance. We aim to resolve most issues within one business day.
Need More Help?
If you have any questions or need technical assistance, contact us:
📍 Australia-based service team